Frequently Asked Questions

Everything you need to know about upgrading your outdoor living space.

What are your typical shipping times for large recreation equipment?

Standard shipping for saunas and hot tubs typically takes 2-4 weeks. Smaller accessories generally arrive within 5-7 business days.

Do you offer professional installation services?

While our products are designed for straightforward DIY assembly, we can provide a list of recommended local contractors experienced with our specific gear.

What kind of warranty comes with my purchase?

Most of our structures and equipment come with a multi-year manufacturer's warranty covering defects in materials and workmanship.

Can I return a product if it doesn't fit my space?

Yes, we accept returns within 30 days of delivery. Please note that large items must be in their original packaging and may be subject to a restocking fee.

Are your wood products sustainably sourced?

Absolutely. We prioritize suppliers who use FSC-certified timber and environmentally responsible harvesting practices for all our cedar and pine products.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through our partners to help you build your dream backyard now.